Thursday, September 21, 2023

College of Service Operations

All members of POMS will be eligible to join the College of Service Operations. Annual dues of $25 will be collected along with the annual dues of POMS.

The board members of college will be elected from among the membership of the CSO. The President of the College will represent the college on the board of POMS.

Service Operations


Board Members

College Contact: Michael N. Katehakis Rutgers University Email:

Other Activities

The college will promote and guest edit special issues of Production and Operations Management.


Lifetime Achievement Award Gary Thompson, Cornell University (awarded in 2011) Chris Voss, London Business School (awarded in 2010) Sheryl Kimes, Cornell U. (awarded in 2010) Aleda Roth, Clemson U. (awarded in 2009) Dick Chase, U. Southern California (awarded in 2007) 2009 Distinguished Service Award Uday Apte, Naval Postgraduate School 2009 Emerging Scholar Award Serhan Ziya, U. North Carolina – Chapel Hill Most Influential Service Operations Paper Award Liana Victorino, Rohit Verma, and Don G. Wardell. For their 2013 article titled, “Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality,” Production and Operations Management 22(3), 518-534 (awarded in 2015). Corey Angst, Sarv Devaraj, Carrie Queenan, and Brad Greenwood. For their 2011 article titled, “Performance Effects Related to the Sequence of Integration of Healthcare Technologies,” Production ...


The mission of the POMS College of Service Operations is to:

Past Events

May 2014 Atlanta, GA (in conjunction with the annual POMS meeting) August 2013 Las Vegas, NV (joint meeting of the POMS College of Service Operations, the Art & Science of Service, and the Service Operations Management Forum of EurOMA) June 2012 Maastricht, The Netherlands (hosted by Maastricht University, in conjunction with the Art & Science of Service) June 2011 Ithaca, NY (hosted by Cornell University, in conjunction with the International Research Symposium on Service Excellence in Management, The Center for Services Leadership and The Service Research Center) May 2010 Vancouver (hosted by Simon Fraser University, in conjunction with the annual POMS meeting) May 2009 Orlando (in conjunction with the annual POMS meeting) June 2008 London (hosted by London Business School) June 2006 Monterey, Ca. (hosted by Naval Postgraduate School) December 2004 New York City (hosted by Columbia Business School)